We're straight up about how we handle your info - no fancy jargon, just honest talk about keeping your data safe
Last Updated: October 20, 2025
Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: we've been in the architecture business long enough to know that trust matters. So we're gonna lay it out plain and simple about what happens with your personal info when you work with us or just browse our site.
When you reach out to us or start a project, we're gonna need some basics - your name, email, phone number, project address. Pretty standard stuff. If you're filling out our contact forms or asking for quotes, we'll collect whatever details you share about your project vision.
Our website also picks up some technical data automatically - things like your IP address, browser type, pages you visit. It's not personal or anything, just helps us understand how folks use the site and keep things running smooth.
If you've signed up for our newsletter or project updates, we've got your email preferences stored too. You can bail on those anytime, no hard feelings.
Here's what we do with your information - we use it to actually do our job. That means responding to your inquiries, preparing design proposals, managing your architectural projects, sending you contracts and invoices. You know, the practical stuff.
We'll also use your contact details to keep you in the loop about your project's progress. Sometimes we might send you updates about our firm or relevant industry news, but only if you've said that's cool.
For legal compliance, we've gotta keep certain records - contracts, permits, design documents. Canadian regulations require us to maintain project files for specific periods. It's not exciting, but it's necessary.
We're not in the business of selling your data - that's not our thing. But realistically, architecture projects involve other people. We might share your info with contractors, engineers, city officials, or other consultants who're part of making your project happen. They're bound by their own professional standards to keep things confidential.
Our cloud storage providers and project management tools have access to data we store with them, but they're all under strict agreements to protect it. We use reputable Canadian and international services that comply with privacy laws.
If there's ever a legal requirement - court orders, government requests, that sort of thing - we might have to disclose information. Haven't had to yet, but we'd comply if required by law.
Yeah, we use cookies. They help our website remember your preferences and track which pages get the most traffic. Nothing creepy - just basic analytics through Google Analytics. You can disable cookies in your browser if they bug you, though some features might not work as smoothly.
We're not doing any weird retargeting ads or following you around the internet. If you visit our site, that's between you and us.
Under Canadian privacy laws (PIPEDA for the legal folks), you've got rights. You can ask to see what personal data we've got on you. You can request corrections if something's wrong. You can ask us to delete your info, though we might need to keep some records for legal or professional liability reasons.
Want to opt out of marketing emails? There's an unsubscribe link in every message we send. Takes like two seconds.
If you've got concerns about how we've handled your information, reach out to us directly first. We'll sort it out. If you're still not satisfied, you can file a complaint with the Privacy Commissioner of Canada.
We take security seriously - encrypted connections, secure servers, password protections, the works. Our team's trained on privacy practices, and we limit access to personal info to only the folks who actually need it for their work.
That said, let's be real - no system's 100% bulletproof. We do our best with industry-standard protections, but we can't guarantee absolute security. If there's ever a data breach affecting your info, we'll let you know promptly and handle it according to Canadian law.
For active projects, we'll keep your information as long as we're working together and for several years after completion. Professional regulations require us to maintain architectural records for at least seven years - sometimes longer for significant heritage or commercial projects.
If you've just inquired about services but didn't move forward, we'll typically keep that info for a couple years in case you circle back. After that, we'll delete it unless there's a legitimate reason to retain it.
Our website might link to other sites - suppliers, industry organizations, inspiration galleries. Once you click away from our site, their privacy policies take over. We don't control what they do, so check out their policies if you're concerned.
We might update this privacy policy from time to time - new regulations, changes in how we work, that kind of thing. When we do, we'll update the date at the top and post the revised version here.
For major changes that affect how we handle your data, we'll make an effort to reach out directly if we've got your contact info.
If you've got questions about this privacy policy or how we're handling your personal information, just reach out. We're not hiding behind automated responses - you'll talk to actual people who work here.
Nyx Shadow Spire Architecture
1250 West Pender Street, Suite 820, Vancouver, BC V6E 2V1